Shipping policy

Shipping Policy


Last Updated: August 15, 2026


Thank you for shopping with Kushman, operated by Wolfs House LLC. This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.


Order Processing


Orders are typically processed within 1–3 business days after they are placed and payment has been successfully received.


Orders placed on weekends or holidays may begin processing on the next business day.


During product launches, promotions, holidays, or periods of high order volume, processing times may be longer than usual.


Once an order has been processed and transferred to the shipping carrier, delivery times are controlled by the carrier and cannot be guaranteed by Kushman.


Shipping Rates


Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.


Shipping rates may vary depending on the shipping destination, package weight, order size, and shipping method selected.


Any free-shipping promotions, when offered, may be subject to additional terms or minimum purchase requirements.


Shipping Destinations


Kushman currently ships to eligible addresses within the United States.


We reserve the right to restrict or discontinue shipping to certain states, territories, jurisdictions, or addresses when required by law, carrier restrictions, business considerations, or other circumstances.


Age Verification


Certain products offered by Kushman may be subject to age restrictions or age-verification requirements.


When applicable, customers may be required to verify their age before completing a purchase or receiving an order.


By placing an order for an age-restricted product, you represent that you meet the minimum legal age required to purchase the product in your jurisdiction.


Kushman reserves the right to cancel or refuse any order when age-verification requirements cannot be satisfied.


Order Tracking


When tracking information is available, customers will receive a shipping confirmation containing tracking information at the email address or contact information provided during checkout.


Please allow time for the shipping carrier’s tracking system to update after receiving your shipping confirmation.


Incorrect or Incomplete Shipping Addresses


Customers are responsible for providing a complete and accurate shipping address when placing an order.


Please review your shipping information carefully before submitting your order.


If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.


Kushman is not responsible for packages that are delayed, returned, misdelivered, or lost because the customer provided an incorrect or incomplete shipping address.


Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.


Returned or Undeliverable Packages


If a package is returned to us because it was refused, unclaimed, undeliverable, or addressed incorrectly, we will review the order once the package has been returned.


Additional shipping charges may be required to resend the order.


Original shipping charges may be non-refundable where permitted by law.


Lost or Missing Packages


If your tracking information indicates that your package is still in transit beyond the expected delivery period, please contact the shipping carrier and Kushman so the situation can be reviewed.


If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery area, surrounding property, household members, neighbors, building management, or other locations where the carrier may have left the package.


Kushman is not responsible for theft or loss occurring after a carrier has confirmed delivery to the shipping address provided by the customer, except where otherwise required by applicable law.


We will make reasonable efforts to assist customers with carrier claims or delivery investigations when appropriate.


Damaged Shipments


If your order arrives damaged, please contact us promptly after delivery.


To help us evaluate the issue, we may request:


  • Your order number
  • Photographs of the damaged product
  • Photographs of the shipping packaging
  • A description of the damage


Please retain the product and original shipping packaging until the matter has been resolved.


Depending on the circumstances, Kushman may provide a replacement, refund, store credit, or another appropriate resolution.


Shipping Delays


Estimated delivery dates are estimates only and are not guaranteed.


Kushman is not responsible for carrier delays or delivery disruptions caused by circumstances outside our reasonable control, including severe weather, natural disasters, transportation interruptions, carrier delays, labor disruptions, government actions, holidays, or other unforeseen events.


Order Changes and Cancellations


If you need to change or cancel an order, please contact us as soon as possible.


We will make reasonable efforts to accommodate requests submitted before an order has been processed. However, once an order has entered fulfillment or has been shipped, we may be unable to modify or cancel it.


Refused Shipments


Customers are responsible for ensuring that they are legally permitted to purchase and receive the products ordered.


Kushman reserves the right to refuse, cancel, or restrict an order when we reasonably believe fulfillment would violate applicable law, shipping-carrier requirements, payment requirements, age restrictions, or our store policies.


Contact Us


If you have questions regarding an order or this Shipping Policy, please contact Kushman through the contact information provided on our website.


Kushman

Operated by Wolfs House LLC

Website: kushmanca.com


© 2026 Wolfs House LLC. All rights reserved.