Refund policy
RETURN & REFUND POLICY
Last Updated: August 15, 2026
Thank you for shopping with Kushman. We take pride in the quality of our products and want you to be satisfied with your purchase. Please review this Return & Refund Policy before placing an order through kushmanca.com.
1. RETURNS
Due to the nature of our products, opened, used, or partially used products cannot be returned.
We may accept returns of eligible products that are:
- Unopened and unused;
- In their original packaging;
- In resalable condition; and
- Returned within 30 days of delivery.
All returns must be approved by Kushman before being sent back. Products returned without prior authorization may not be eligible for a refund.
2. NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
- Opened or used rolling papers;
- Products with damaged, altered, or missing original packaging after delivery;
- Promotional or giveaway items;
- Free samples;
- Clearance or final-sale merchandise, when identified as such at the time of purchase;
- Gift cards, if offered;
- Products not purchased directly from kushmanca.com; and
- Products damaged due to misuse, improper storage, or handling after delivery.
Products purchased from a retailer, distributor, smoke shop, dispensary, or other third-party seller must be returned to the original place of purchase and are subject to that seller’s return policy.
3. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us as soon as possible so we can review the issue.
To help us resolve your claim, we may request:
- Your order number;
- A description of the issue;
- Photographs of the product and packaging; and
- Any other information reasonably necessary to verify the claim.
If we determine that the product was damaged, defective, or incorrectly shipped, we may, at our discretion and as permitted by applicable law, provide a replacement, refund, or other appropriate resolution.
4. RETURN AUTHORIZATION
Before returning an eligible product, please contact Kushman to request return authorization.
Do not send products back without first receiving return instructions.
Customers are responsible for return shipping costs unless the return is the result of a damaged, defective, or incorrect item sent by Kushman.
We recommend using a trackable shipping method for approved returns. Kushman is not responsible for return shipments that are lost or damaged in transit.
5. REFUNDS
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Original shipping charges are generally non-refundable unless required by law or the refund results from an error by Kushman.
6. ORDER CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.
If an order has already shipped, the applicable return requirements in this policy will apply.
7. REFUSED OR UNDELIVERABLE PACKAGES
Orders returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or other circumstances outside our control may be subject to additional shipping charges.
Any refund issued for an undeliverable or refused order may exclude original shipping charges and other non-refundable costs, except where otherwise required by law.
8. LOST OR STOLEN PACKAGES
If tracking information indicates that an order was delivered but you cannot locate the package, please contact the shipping carrier and Kushman as soon as possible.
We will make reasonable efforts to assist with shipping-related issues, but a carrier’s confirmation of delivery may be considered when determining whether a replacement or refund is appropriate.
Nothing in this section limits any rights you may have under applicable law.
9. CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is an issue with your order or payment, please contact us first so we have an opportunity to resolve the matter.
Fraudulent or abusive payment disputes may result in restrictions on future purchases, where permitted by law.
10. RETAIL AND WHOLESALE PURCHASES
This policy primarily applies to purchases made directly through kushmanca.com.
Wholesale, distributor, and other business-to-business purchases may be subject to separate sales terms, invoices, purchase agreements, or return policies agreed upon between Kushman and the purchaser.
11. CALIFORNIA AND OTHER CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to limit or waive any rights or remedies that cannot legally be limited or waived under applicable federal, state, or local consumer protection laws.
If applicable law provides you with rights that conflict with a provision of this policy, the applicable law will control.
12. POLICY ABUSE
Kushman reserves the right, to the extent permitted by law, to refuse returns, refunds, replacements, or future transactions where we reasonably determine that there has been fraud, return abuse, manipulation, or misuse of our policies.
13. CHANGES TO THIS POLICY
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
The version in effect at the time of your purchase will generally govern your transaction, subject to applicable law.
14. CONTACT US
If you have questions about a return, refund, replacement, or order issue, please contact us through the contact information provided on kushmanca.com.
Please include your order number when contacting us about an existing purchase.
Kushman
Operated by Wolfs House LLC
Website: kushmanca.com
© 2026 Kushman. All rights reserved.